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This store has earned the following certifications.
INSULATED DESIGN WITH HYDROPHOBIC VENT - Double-walled glass keeps your tea at the perfect temperature, whether it's hot or cold. - The air pressure relief hole at the base prevents messy condensation, so you won't need a trivet. - Not suitable for stovetop use due to the double-wall thermal construction, but this ensures even and consistent heat.
STAINLESS STEEL FILTER LID - The built-in strainer lid and spacious interior allow your tea leaves to fully expand, releasing their maximum flavor. - The silicone ring helps secure the lid while pouring.
SIMPLE RATIO AID - A single dot indicates one large serving (12 oz). - A double dot indicates two large servings (24 oz).
PREMIUM QUALITY GLASS - Made of hygienic, non-porous borosilicate glass. - No off-flavors, odors, or stains. - The healthier choice for pure, taste-free tea.
SATISFACTION GUARANTEED - Trusted by five-star hotels worldwide, and offering the largest selection of glass teapots. - Founded on years of tea business experience. - A full one-year warranty stands behind our commitment to quality.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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